Return Policy

 

We want you to love your LOTUS by leslie ann purchase, however if you have changed your mind, you can return your items within 7 days of receiving your purchase.

Please carefully read our Return Policy below.

Return Rewards

Choose our store credit option and receive an additional 10% to spend on your next order.

 

Flat Rate Fee

We offer a flat rate fee of $10 for all domestic online returns within Australia.

 

7 Day Returns

You have 7 days to request a return after receiving your purchase.

 

Online Purchases

We accept returns of all products purchased online at LOTUS by leslie ann excluding the items outlined below. We offer refunds and store credits for online purchases. Unfortunately, we are not able to offer exchanges currently, and instead encourage you to place a new order for your desired item and return the original item for refund.

Please remember to retain your invoice or proof of purchase when returning your order. A refund will only be processed to the same card used when the item was purchased. A refund will not be given to a different card. 

Returns can only be accepted if:

• You request a return within 7 days of receiving your order.
• The item is unused and in its original condition.
• The item is in its original packaging and unworn.
• All items, including gift boxes must be protected in secure packaging when you return the item.

 

We do not accept returns of:

• Sale Items: All sale items purchased during sale periods are final. We do not offer refunds or credits on sale items that have been marked down, unless the product is faulty, in which case we will provide a full refund. Items purchased using a discount/promo code are only eligible for store credit (this excludes the 10% welcome code), unless faulty.
• Gift Cards and Vouchers

 

Please note: All return items will be inspected, and quality assurance checked by the team upon return, and it remains at the discretion of the team as to whether the item will be accepted for refund based on the conditions above. Shipping and gift-wrapping costs are non-refundable for change of mind returns.

 

Returning a gift?

Unfortunately, due to privacy reasons, we are unable to share customer information that is not relating to an order completed by you. In this case, we offer a store credit to use towards another LOTUS by leslie ann piece, less the cost of shipping.

 

International Returns

For all international orders, return shipping is the responsibility of the customer. It is your responsibility to ensure the goods reach our warehouse as we cannot be responsible until they are received. We recommend using a tracked method of postage to ensure your return arrives to us safely. Please email lotusbyleslieann@gmail.com with the following information: Full name, Full Address, email address, phone number, the order number, and the tracking information.

 

Faulty or Damaged Items

If you received an item online which you believe to be faulty or damaged, please contact us immediately at lotusbyleslieann@gmail.com with 2 - 3 clear images, your order number and a detailed description and we will be in touch with next steps.